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Orders

WHAT HAPPENS AFTER I PLACE MY ORDER?

You will receive a confirmation of your purchase via email immediately after your order is placed. This confirmation email should be kept for your records until your order is complete. When your order is ready to ship, you will receive a second notic

WHY WAS MY ORDER CANCELLED?

We reserve the right to make exceptions and cancel, refund or exchange a launch product at our sole discretion. Suspicious Activity: Our billing department did not receive authorization for this transaction. Bot Activity: Browser automation, bots or

ORDER ISSUES

Order modification and shipping address update requests must be submitted within 30 minutes of the order being placed to be considered. In order to provide the best customer service, any concerns regarding orders must be received in writing 7 days wi