Order Processing. Please allow up to 5 business days for us to process and fulfill your order (pick, pack, and hand off to the courier). Once an order has been picked up by the courier, it is considered fulfilled on our end. Union Los Angeles is not

<h1 data-start="220" data-end="250" id="isPasted">Returns &amp; Exchanges Policy</h1>Order Processing<ul data-start="275" data-end="634"><li data-start="275" data-end="397" style="font-family: Inter; color: rgb(0, 0, 0);">Please allow up to 5 business days for us to process and fulfill your order (pick, pack, and hand off to the courier).</li><li data-start="398" data-end="634" style="font-family: Inter; color: rgb(0, 0, 0);">Once an order has been picked up by the courier, it is considered fulfilled on our end. Union Los Angeles is not responsible for transit delays, but we will do our best to assist you in tracking and getting updates from the carrier.</li></ul>Cancellations<ul data-start="656" data-end="914"><li data-start="656" data-end="771" style="font-family: Inter; color: rgb(0, 0, 0);">Orders may be canceled for a full refund only if they have not yet been processed and picked up by the courier.</li><li data-start="772" data-end="914" style="font-family: Inter; color: rgb(0, 0, 0);">Once an order is in transit, cancellations/refunds are not possible. Customers must wait to receive the order and submit a return request.</li></ul>Returns &amp; Refunds<ul data-start="940" data-end="1468"><li data-start="940" data-end="1031" style="font-family: Inter; color: rgb(0, 0, 0);">Items must be returned in new, unworn, and original condition with all tags attached.</li><li data-start="1032" data-end="1124" style="font-family: Inter; color: rgb(0, 0, 0);">Returns for a refund must be requested within 7 days from the delivery date confirmed by the carrier.</li><li data-start="1125" data-end="1219" style="font-family: Inter; color: rgb(0, 0, 0);">Returns for store credit may be requested anytime within 14 days from the delivery date confirmed by the carrier.</li><li data-start="1125" data-end="1219" style="font-family: Inter; color: rgb(0, 0, 0);">Once a return request is approved, the item must be shipped back within&#xA0;7 days using the return label provided by us.</li><li data-start="1220" data-end="1328" style="font-family: Inter; color: rgb(0, 0, 0);">Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer.</li><li data-start="1220" data-end="1328" style="font-family: Inter; color: rgb(0, 0, 0);">Orders valued at $1000 or more are subject to a 35% restocking fee if a refund is requested.</li><li data-start="1329" data-end="1468" style="font-family: Inter; color: rgb(0, 0, 0);">Refunds (when applicable) will be issued within 5 business days after we receive and verify the return meets our quality standards.</li></ul>Exchanges<ul data-start="1486" data-end="1569"><li data-start="1486" data-end="1569" style="font-family: Inter; color: rgb(0, 0, 0);">Items in new condition are eligible for exchange within&#xA0;14 days&#xA0;from the delivery date confirmed by the carrier, subject to availability. If the requested item is unavailable, store credit will be issued.</li></ul>Final Sale Items<ul data-start="1594" data-end="1809"><li data-start="1594" data-end="1809" style="font-family: Inter; color: rgb(0, 0, 0);">No refunds, exchanges, or cancellations on the following:<ul data-start="1658" data-end="1809" style="font-family: initial; color: initial;"><li data-start="1658" data-end="1680" style="font-family: Inter; color: rgb(0, 0, 0);">Exclusive releases</li><li data-start="1683" data-end="1771" style="font-family: Inter; color: rgb(0, 0, 0);">Launch products (e.g., Nike, Jordan, Adidas, Converse, Vans, Fear of God Essentials)</li><li data-start="1774" data-end="1792" style="font-family: Inter; color: rgb(0, 0, 0);">Collaborations</li><li data-start="1795" data-end="1809" style="font-family: Inter; color: rgb(0, 0, 0);">Sale items</li></ul></li></ul>Stolen or Undeliverable Orders<ul data-start="1848" data-end="2219"><li data-start="1848" data-end="2068" style="font-family: Inter; color: rgb(0, 0, 0);">Once a package is marked as delivered by the carrier, Union Los Angeles is not responsible for lost, stolen, or misdelivered packages. The security of the delivery destination is the sole responsibility of the buyer.</li><li data-start="2069" data-end="2219" style="font-family: Inter; color: rgb(0, 0, 0);">Orders refused or returned as undeliverable (due to incorrect or incomplete address provided by the customer) will incur a 35% restocking fee.</li></ul>How to Start a Return <ul><li data-start="2221" data-end="2358" style="font-size: 16px;">Please submit a ticket <a href="https://store.unionlosangeles.com/pages/contact">here</a> or email <a data-start="2264" data-end="2290" rel="noopener">orders@unionlosangeles.com</a> for approval before shipping off a return.</li></ul>

WHAT IS THE RETURN PROCESS?

Approved refunds will be returned to the original form of payment. Please allow 3–5 business days for the refund to appear on your account once it has been processed. Online returns dropped off in-store will be sent to our warehouse for verification;

<h1 data-start="1000" data-end="1072" id="refunds">Refunds</h1><ul><li data-start="998" data-end="1072" id="isPasted" style="font-family: Inter; color: rgb(0, 0, 0);">Approved refunds will be returned to the original form of payment.</li><li data-start="1073" data-end="1180" style="font-family: Inter; color: rgb(0, 0, 0);">Please allow 3&#x2013;5 business days for the refund to appear on your account once it has been processed.</li><li data-start="1181" data-end="1335" style="font-family: Inter; color: rgb(0, 0, 0);">Online returns dropped off in-store will be sent to our warehouse for verification; refunds are initiated within 5 business days after inspection.</li><li data-start="1336" data-end="1473" style="font-family: Inter; color: rgb(0, 0, 0);">Final Sale: Launch products, collaborations, exclusives, and sale items are not eligible for refunds, exchanges, or store credit.</li></ul>

WHAT IS THE REFUND PROCESS?

If you are a customer residing in the European Union, you may have the right to withdraw from your purchase within 14 days of receiving your order, in accordance with applicable EU consumer protection laws. To exercise your right of withdrawal, pleas

If you are a customer residing in the European Union, you may have the right to withdraw from your purchase within 14 days of receiving your order, in accordance with applicable EU consumer protection laws.To exercise your right of withdrawal, please complete and submit the form below before the expiration of the 14-day withdrawal period.Upon receipt of your request, we will send confirmation that your withdrawal request has been received and provide instructions for returning your item(s), if applicable.Please note:<ul><li style="font-family: Inter;">The withdrawal period expires 14 days after you, or a third party designated by you, receives the goods.</li><li style="font-family: Inter;">Items must be returned in accordance with our Return &amp; Refund Policy.</li><li style="font-family: Inter;">Certain products may be excluded from the right of withdrawal where permitted by law, including customized or made-to-order products and sealed goods that are not suitable for return once opened.</li><li style="font-family: Inter;">Return shipping costs may be the responsibility of the customer unless otherwise required by applicable law.</li><li style="font-family: Inter;">Refunds will be processed after the returned goods have been received and inspected.</li><li style="font-family: Inter;">To submit a withdrawal request, please provide the following information:<ul style="font-family: initial;"><li style="font-family: Inter;">Order Number</li><li style="font-family: Inter;">Customer Name</li><li style="font-family: Inter;">Email Address</li><li style="font-family: Inter;">Item(s) to Be Withdrawn</li></ul></li><li style="font-family: Inter;">By submitting this form <a href="https://store.unionlosangeles.com/pages/eu-withdrawal-request">here</a>, you are notifying Union Los Angeles of your decision to withdraw from your purchase in accordance with applicable EU consumer protection laws.</li></ul>

Returns

WHAT IS THE RETURN PROCESS?

WHAT IS THE REFUND PROCESS?

EU WITHDRAWL REQUEST