Order Processing. Please allow up to 5 business days for us to process and fulfill your order (pick, pack, and hand off to the courier). Once an order has been picked up by the courier, it is considered fulfilled on our end. Union Los Angeles is not

<h1 data-start="220" data-end="250" id="isPasted">Returns &amp; Exchanges Policy</h1>Order Processing<ul data-start="275" data-end="634"><li data-start="275" data-end="397" style="font-family: Inter; color: rgb(0, 0, 0);">Please allow up to 5 business days for us to process and fulfill your order (pick, pack, and hand off to the courier).</li><li data-start="398" data-end="634" style="font-family: Inter; color: rgb(0, 0, 0);">Once an order has been picked up by the courier, it is considered fulfilled on our end. Union Los Angeles is not responsible for transit delays, but we will do our best to assist you in tracking and getting updates from the carrier.</li></ul>Cancellations<ul data-start="656" data-end="914"><li data-start="656" data-end="771" style="font-family: Inter; color: rgb(0, 0, 0);">Orders may be canceled for a full refund only if they have not yet been processed and picked up by the courier.</li><li data-start="772" data-end="914" style="font-family: Inter; color: rgb(0, 0, 0);">Once an order is in transit, cancellations/refunds are not possible. Customers must wait to receive the order and submit a return request.</li></ul>Returns &amp; Refunds<ul data-start="940" data-end="1468"><li data-start="940" data-end="1031" style="font-family: Inter; color: rgb(0, 0, 0);">Items must be returned in new, unworn, and original condition with all tags attached.</li><li data-start="1032" data-end="1124" style="font-family: Inter; color: rgb(0, 0, 0);">Returns for a refund must be requested within 7 days from the delivery date confirmed by the carrier.</li><li data-start="1125" data-end="1219" style="font-family: Inter; color: rgb(0, 0, 0);">Returns for store credit may be requested anytime within 14 days from the delivery date confirmed by the carrier.</li><li data-start="1220" data-end="1328" style="font-family: Inter; color: rgb(0, 0, 0);">Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer.</li><li data-start="1329" data-end="1468" style="font-family: Inter; color: rgb(0, 0, 0);">Refunds (when applicable) will be issued within 5 business days after we receive and verify the return meets our quality standards.</li></ul>Exchanges<ul data-start="1486" data-end="1569"><li data-start="1486" data-end="1569" style="font-family: Inter; color: rgb(0, 0, 0);">Items in new condition are eligible for exchange within&#xA0;14 days&#xA0;from the delivery date confirmed by the carrier, subject to availability. If the requested item is unavailable, store credit will be issued.</li></ul>Final Sale Items<ul data-start="1594" data-end="1809"><li data-start="1594" data-end="1809" style="font-family: Inter; color: rgb(0, 0, 0);">No refunds, exchanges, or cancellations on the following:<ul data-start="1658" data-end="1809" style="font-family: initial; color: initial;"><li data-start="1658" data-end="1680" style="font-family: Inter; color: rgb(0, 0, 0);">Exclusive releases</li><li data-start="1683" data-end="1771" style="font-family: Inter; color: rgb(0, 0, 0);">Launch products (e.g., Nike, Jordan, Adidas, Converse, Vans, Fear of God Essentials)</li><li data-start="1774" data-end="1792" style="font-family: Inter; color: rgb(0, 0, 0);">Collaborations</li><li data-start="1795" data-end="1809" style="font-family: Inter; color: rgb(0, 0, 0);">Sale items</li></ul></li></ul>Stolen or Undeliverable Orders<ul data-start="1848" data-end="2219"><li data-start="1848" data-end="2068" style="font-family: Inter; color: rgb(0, 0, 0);">Once a package is marked as delivered by the carrier, Union Los Angeles is not responsible for lost, stolen, or misdelivered packages. The security of the delivery destination is the sole responsibility of the buyer.</li><li data-start="2069" data-end="2219" style="font-family: Inter; color: rgb(0, 0, 0);">Orders refused or returned as undeliverable (due to incorrect or incomplete address provided by the customer) will incur a 35% restocking fee.</li></ul>How to Start a Return <ul><li data-start="2221" data-end="2358" style="font-size: 16px;">Please submit a ticket <a href="https://store.unionlosangeles.com/pages/contact">here</a> or email <a data-start="2264" data-end="2290" rel="noopener">orders@unionlosangeles.com</a> for approval before shipping off a return.</li></ul>

WHAT IS THE RETURN PROCESS?

Approved refunds will be returned to the original form of payment. Please allow 3–5 business days for the refund to appear on your account once it has been processed. Online returns dropped off in-store will be sent to our warehouse for verification;

<h1 data-start="1000" data-end="1072" id="refunds">Refunds</h1><ul><li data-start="998" data-end="1072" id="isPasted" style="font-family: Inter; color: rgb(0, 0, 0);">Approved refunds will be returned to the original form of payment.</li><li data-start="1073" data-end="1180" style="font-family: Inter; color: rgb(0, 0, 0);">Please allow 3&#x2013;5 business days for the refund to appear on your account once it has been processed.</li><li data-start="1181" data-end="1335" style="font-family: Inter; color: rgb(0, 0, 0);">Online returns dropped off in-store will be sent to our warehouse for verification; refunds are initiated within 5 business days after inspection.</li><li data-start="1336" data-end="1473" style="font-family: Inter; color: rgb(0, 0, 0);">Final Sale: Launch products, collaborations, exclusives, and sale items are not eligible for refunds, exchanges, or store credit.</li></ul>

Returns

WHAT IS THE RETURN PROCESS?

WHAT IS THE REFUND PROCESS?